Logistics & Care
Shipping & Returns
Secure Shipping
We are pleased to offer complimentary, fully insured secure shipping on all orders. Every Luxe Gems shipment is treated as a precious cargo, handled with the utmost discretion and care.
- • Orders processed within 1-2 business days with white-glove inspection.
- • Shipments via premium FedEx or UPS Overnight/Priority services.
- • Mandatory adult signature required for all deliveries for your security.
Exquisite Satisfaction
Your peace of mind is our priority. We accept returns of unworn, undamaged merchandise for a full refund or exchange within 30 days of original purchase.
- • Items must be returned in their original condition with all security tags intact.
- • Custom or personalized commissions are final sale and non-returnable.
- • Complimentary return shipping is provided for all domestic orders.
Refund Process
Once received at our studio, our gemologists will inspect the piece. Approved refunds are processed to the original payment method within 5-7 business days of receipt.
Last updated: February 2026
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